Return & Refund Policy

Effective Date: July 1, 2026

At Royal Jewellery, we take great care in ensuring that every order is carefully inspected before dispatch. As our jewellery is produced in limited quantities and for hygiene reasons, all sales are considered final. Please review this policy carefully before placing your order. 

1. Order Cancellation

Royal Jewellery do not accept returns, exchanges, or refunds for:

  • Change of mind
  • Incorrect selection
  • Personal preference
  • Incorrect size ordered
  • Failure to read the product description
  • Minor colour variations caused by screen settings or photography

Please ensure you carefully review your order before completing your purchase.

2. Returns & Exchanges

Royal Jewellery do not accept returns, exchanges, or refunds for:

  • Change of mind
  • Incorrect selection
  • Personal preference
  • Incorrect size ordered
  • Failure to read the product description
  • Custom-made or personalised jewellery.
  • Earrings (for hygiene reasons, unless faulty).
  • Items purchased during clearance or final sale.
  • Gift cards or promotional vouchers.
  • Minor colour variations caused by screen settings or photography

Please ensure you carefully review your order before completing your purchase.

3. Damaged ,Faulty or Incorrect Items

If you receive an item that is:

  • Damaged during transit;
  • Faulty upon delivery; or
  • Incorrectly supplied,

please contact us within 12 hours of receiving your order.

Email: care@royaljewellery.uk

WhatsApp: +44 7587 993651

Please include:

  • Your order number;
  • Clear photographs of the product;
  • Photographs of the packaging; and
  • A short video showing the issue (where applicable).

Failure to notify us within this timeframe may affect our ability to investigate your claim.

4. Return Authorisation

Do not return any item without first contacting Royal Jewellery.Unauthorised returns may not be accepted.

Where a return is approved, Royal Jewellery will provide instructions for returning the item.

5. Return Shipping

Where a return has been authorised, Royal Jewellery will provide return instructions. Customers are responsible for securely packaging the item, arranging the return shipment, and paying any associated return delivery costs Royal Jewellery strongly recommend using a tracked delivery service, as Royal Jewellery cannot accept responsibility for items lost or damaged during return transit. Royal Jewellery cannot be held responsible for items that are lost, damaged, or delayed during return transit.

6. Inspection

All returned items are inspected upon receipt.

If Royal Jewellery determine that the product has been:

  • worn,
  • damaged through misuse,
  • altered,
  • improperly handled, or
  • returned contrary to this policy,

Royal Jewellery reserve the right to decline the claim.

7. Exchange Policy

Royal Jewellery does not offer exchanges for change of mind, personal preference, or incorrect selection. If you receive a faulty, damaged, or incorrectly supplied item, please contact us within 12  hours of delivery before returning the product. Royal Jewellery will review your claim and determine the appropriate resolution in accordance with this policy and your statutory rights. 

Assessment of Claims

Each claim will be reviewed individually.

Where a claim is accepted, Royal Jewellery will determine the appropriate resolution in accordance with applicable UK consumer law. This may include repair, replacement , partial refund, or full refund where appropriate (if applicable as per the terms and conditions).

8. Refund Process

Once your claim has been reviewed and approved, any eligible refund will be issued to your original payment method. Refunds are typically processed within 5–10 business days, although processing times may vary depending on your bank or payment provider.

9. Approved Refunds

Where a refund has been approved but has not appeared in your account within the expected timeframe, please first contact your bank or payment provider, as processing times may differ. If you continue to experience delays, please contact Royal Jewellery and we will be pleased to assist you. 

Policy Updates

Royal Jewellery reserves the right to amend this Returns & Refund Policy at any time. Any changes will be published on this page together with the revised Effective Date.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Royal Jewellery

Office Address
18 The Crescent,
Middlesex, Harrow,
HA0 3JT,
London, United Kingdom

Email:
care@royaljewellery.uk

Phone:
07587993651